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Frequently Asked Questions (FAQ) for DTH

What does DTH mean?

DTH means Direct-To-Home Satellite TV. DTH bypasses the Cable operator and comes directly from the Satellite to our houses. We can view DTH TV in our homes by using a small antenna, Set-Top-Box (STB) and LNBF (Low Noise Block Down converter). Originally developed for connecting far-flung areas which do not have cable access this technology is now used world-wide for premium programming direct to the home bypassing cable operators or other forms of Satellite TV delivery. Remember DTH delivers Laser Disc Quality Picture and CD quality Sound to the TV and makes viewing an ultimate experience which even your cable operator cannot provide.

 

Can I install the DTH System myself or should I hire someone?

DTH customers who use professional installers typically have fewer technical concerns later on, and professional installation is quite affordable. If you're purchasing an oval-shaped satellite dish, installation is more complicated so you'll definitely want a professional to take care of it. You can contact us for this installation.

 

Can I install the satellite dish inside my house?

In order to receive the signal, the dish must have a direct line of sight to the Satellite through a window or Balcony (in the South-East direction). However, many types of window glass degrade the satellite signal. Therefore, we strongly recommend that you install your satellite dish outside in a suitable location.

 

Can I get satellite television if I live in an apartment?

Yes, as long as you have a balcony which has direct line of sight (in the South-East direction). Please note that there should not be any obstructions by means of trees/buildings and any Microwave link as they affect the signal strength received by the antenna.

 

If I own one receiver that is hooked up to more than one TV, can I watch the same program on each TV without an additional charge?

Yes. All TVs that are hooked up to a common receiver will receive the same satellite signal.

 

I wish to run two TV sets in different rooms. Can I do it with one receiver and dish?

No. The concept works on one receiver and one TV. The signal from the common receiver can be given through the loop-through output to the next receiver and from the receiver to the TV. However only the channels which are available in the same polarization on which the channel is running in the common receiver shall be available.

 

How can I receive channels on two TVs independently on the same dish antenna?

Two independent outputs can be obtained by use of a dual LNBF on the dish antenna in place of single LNBF. The signals can be given to the receiver and from receiver to the TV. However use of a bigger size of dish antenna is recommended so that the signal quality does not get deteriorated.

 

Can weather interfere with my reception?

Television reception on the system is highly reliable year-round and nationwide. During heavy rains or lightening, however, some DTH customers may experience a temporary loss of picture quality. This phenomenon is due to rain attenuation. To avoid this problem you must install an Antenna of Bigger size. This phenomenon also can occur if the dish or low noise block converter (LNB) accumulates too much of water. When water accumulates on the dish, the service is not lost but the strength of the signal can be weakened. This "signal fall-off" occurs when water content is at its highest. So you should wipe off the dish in Rainy season.

Most retailers would suggest you to go for a low size antenna but the size of the antenna is very crucial and has to be calculated by EIRP and foot-print coverage.

 

So what can you do?

Wait for the bad weather to pass and your signal should return to normal. If the signal doesn't return, re-set your receiver by turning it off, unplugging it for at least 15 seconds, then plugging it back in. If water has built up on the dish or LNB, wipe off the dish and LNB in Rainy season.

 

DTH does not operate in rain. Is it true?

No. The reception quality decreases due to interference by rains. However you can view the DTH channels by using the appropriate size of dish antenna.

Most retailers would suggest you to go for a low size antenna but the size of the antenna is very crucial and has to be calculated by EIRP and foot-print coverage.

 

Is satellite television better than cable?

In a word, YES. DTH Satellite television offers state-of-the-art picture and sound -- this means digital picture and audio. You have access to more channels and you have an incredible amount of movie, sports and international programming options. Overall, satellite television is cheaper than cable -- you get far more for your money. Moreover premium programming world-wide is available only on DTH and this concept will shortly start in Asia .

 

What are the components (Bills of Materials) for DTH system?

Ku Band Antenna
LNBF
Coaxial cable (LNBF to Receiver)
Digital satellite Receiver

 

Do you guarantee that right now free channels will remain free?

No, no one can guarantee "free channels". You will receive these channels as long as they remain free and in the clear mode (not scrambled). We make no guarantees or claims about programming.

 

How do I become a dealer for your products?

dth@pacificsatellite.com or call +852 2965 3103.

 

What is the warranty of your receiver, & LNBF?

Unless specified otherwise, 1 year parts and labor warranty from the date of purchase. A copy of your original invoice/warranty card will be required as proof of purchase.


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